Free Standard shipping on orders over $25. You may opt to select to pay for economy, standard or expedited shipping using one of our partner carriers such as UPS or Fedex when your cart is below the $25 threshold. Please note that shipping addresses must be entered in English and accurately, check before placing your order in order to avoid delivery to an incorrect address.
ORDER PROCESSING CUT OFF
Order before 12pm EDT for Next Business Day Processing of your order, pending verification of billing information and shipping method selected.
Economy Shipping $3.99
Standard Shipping $5.99
Expedited Shipping $15.00
2 Day Delivery
*Free Shipping on all orders over $25 - Delivery within 5-10 business days.
**Excludes all orders placed on major US holidays (Memorial Day, Independence Day, Labor Day, Columbus Day, Thanksgiving Day, Christmas Day and New Year’s Day) in which the order will ship on the first business day after a Holiday.
LESS IS MORE, PACKAGING FREE!
We may opt to remove the product from the packaging in order to ship it at a lesser cost to us, this allows us to save money on shipping your product and in return we are able to to offer competitive prices for our products.
Example: XYZ product inside of its original packaging of 4x4x6 inches may have a shipping cost of $8.58, if removed from the packaging, it may reduce the cost of shipping the item by up to 30% as we are able to send it inside a 4x4x4 inch box in lieu of a 4x4x6.
Back-ordered items and Pre-orders will ship once available and in stock at one of our warehouses.
- We will notify you of any complications with your order via email, text or phone call.
If a gate code is required to deliver to your address, please contact your carrier and provide them with the gate code.
If expedited service is selected and paid for, we will ship the order with 2-day delivery. The estimated delivery window starts from the time the carrier picks up an order and is calculated in business days (weekends are not included).
Products with a cost of more than $50 will require signature upon delivery.
You will receive an email notification with your order(s) tracking number which can be used to track the package via the carriers website, or you can track the package on our track your order page by clicking here
* You will need your email and order number, or the tracking number in order to trace the package.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for any reason.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: 18591 S Dixie Highway, Unit 1017, Cutler Bay, FL 33157
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org or using our "contact form"
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please make sure to include your order number in order for our customer care team to assist you promptly with any obstacles you may be facing.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, fragrances, vitamins, etc). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Non-refundable items include on sale items and gift cards. If the item returned is used, and/or opened, at our discretion, we may either charge a 25% restocking fee against the balance of your return credit, or we may reject the return entirely if the item has been used.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. An up to 25% restocking fee may be assessed against your refund balance to cover the cost of returns, if shipping was paid by BodyandHouse.com or if the item received in the return was used or damaged in transit. If the refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us using one of the methods below:
Toll free Support: 1-866-337-7201